Privacy Policy

Information Collection and Use

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Personal Information

We only collect personally identifiable information about you when you provide it directly. For example, we will collect Personal Information when you sign up for an account or place an order through our Website. RCTV Companies (meaning Rare Collectibles TV, LLC and any subsidiaries or affiliated entities) may use the information that you provide for a variety of purposes, including to set up and maintain your account with our Website, to fulfill your request for a product, information, or other Services, or to respond to an email or request. We do not share your Personal Information with unaffiliated third parties.

Personal Information that you directly submit to us through our Services may include:

- Basic contact details including your name, physical address (including possibly a residential address), phone number, email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

- Account information including your username, password, security questions.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Internet activity information, including but not limited to IP addresses used, browsing history, search history, geolocation data, and information regarding your interactions with a website, application or advertisement- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Personal Information does not include:

- Publicly available information contained in government records;

- De-identified or aggregated consumer information; and

- Information excluded from the scope of the California Consumer Privacy Act of 2018 (such as health or medical information covered by the California Confidentiality of Medical Information Act, the Health Insurance Portability and Accountability Act of 1996, and clinical trial data; and Personal information covered by sector-specific privacy laws, including the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the California Financial Information Privacy Act, and the Driver’s Privacy Protection Act of 1994).

In connection with our collection and use of your Personal Information for online orders, we use the Secure Sockets Layer (SSL), which is an advanced security protocol that ensures that your information is encrypted and secure from interception when it is transmitted from your web browser to our Website.

We take commercially reasonable precautions to help protect the Personal Information collected on this Website from unauthorized access, use, modification or disclosure. Due to the design of the Internet and other factors beyond our control, however, we cannot guaranty that any information or communications sent via the Internet will be free from unauthorized access by third parties. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Payment Information

When you make purchases through our Website, we use third-party payment processor Authorize.Net to collect and process your payment information. We do not collect or store your payment information directly, and we do not control how Authorize.Net stores and collects information. Accordingly, please be sure to review the Authorize.Net Privacy Policy, will open in a new window. before making any purchases through our Website.

Website Usage Information

We may also collect, store or accumulate certain non-personally identifiable information (“Website Usage Information”) concerning your use of this Website. Such Website Usage Information is tracked and gathered automatically when you visit the Website, and your web browser or software communicates certain information to the Website. We may use this information for a variety of purposes, including to determine which of our pages are most popular, to generate statistics about visitors to the Website, detect broad demographic trends, develop marketing plans, enhance the Website’s security, provide content tailored to your interests and to otherwise enhance your experience on the Website. To the extent we combine any Website Usage Information with your Personal Information, we will treat such combined data as Personal Information.

We may use a variety of technologies to automatically collect Website Usage Information when you visit our Website, including:

Cookies

The Website may place small files, called “cookies” onto your computer. Cookies are data files that websites write onto computer hard drives for record keeping purposes when you visit them. The cookie file then identifies you as a unique user, which involves collecting certain information such as device information, browser information, information about your network connection, and IP address. As a convenience feature, cookies simplify the process of recording personal information, so that, for example, users do not have to enter names, addresses or passwords repetitively. Cookies also allow users of the Website to customize certain Website features. You can program your browser not to accept cookies, but if you do, you may not be able to use certain portions of the Website and the Website will not be able to customize certain features according to your preferences. We do not use cookies to obtain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you experience any problems, please email us at [email protected]

Embedded Scripts

An embedded script is programming code designed to collect information about your use of this Website, such as the links you click on.

Web Beacons

The Website may use small graphic images or other web programming code called web beacons (also known as “1x1 GIFs” or “clear GIFs”). Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened or to count how many particular articles or links were actually viewed.

Mobile Device Identifiers

Certain mobile service providers uniquely identify mobile devices and we may receive such device information if you access the Website through a mobile device. Certain features on the Website may require collection of mobile phone numbers and we may associate that phone number to mobile device identification information.

Information Collected in the Past 12 Months

We have, in the past 12 months collected the following categories of personal information and sensitive personal information  about users:

Category:

- Identifiers (such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, and certain order and account information)

- Personal Information categories listed in the California Customer records statute (CA Civ. Code §1798.80(e)) (such as name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information)

- Commercial information (such as order information, shopping information and customer support information)

- Internet or other similar network activity (such as usage Data, browsing and search history, information on a consumer's interaction with a website, application, or advertisement)

- Sensory data (such as audio, or similar information)

How we Use your Personal Information

The information we collect helps us to improve our Website and Services, to deliver a better and more personalized service to You, including by enabling us to:

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else or use your same password for any other account, website or purpose. If you believe your account has been compromised, please contact us immediately.

- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

- Legal compliance. We may use your personal information to: comply with applicable laws, lawful requests, and legal processes such as to respond to subpoenas, investigations, or requests from government authorities; enforce the terms and conditions that govern the Services; and audit our internal processes for compliance with legal and contractual requirements or our internal policies.

Retention Period

Upon termination of the Services, we retain any/all of the collected data from the above categories for the following period: Indefinitely.

Who on our team has Access to your Personal Information

Members of our team have access to the information you provide us. For example, both administrators and sales managers can access:

- Order information, such as what was purchased, when it was purchased and where it should be sent;

- Customer information, such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you, or for the legitimate business purposes as set forth in this Privacy Policy.

How we Share your Personal Information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy, in applicable notices, or at the time of collection:

- Affiliates. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

- Service providers. Unrelated companies and individuals that provide services on our behalf or help us operate the Service or our business (such as customer support, hosting, payment processing, product delivery, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as authorized under our contracts with them.

- Partners. Third party partners who offer products and services that may be of interest to you. We may sometimes share your personal information with partners or enable partners to collect information directly via our Service, including when you have indicated your interest in certain products or services.

- Advertising partners. Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our and other services, and/or use hashed customer lists that we share with them to deliver ads on their platforms to our customers and similar users (“Custom Audience Campaigns”).

- Third party platforms. Social media platforms or other third party platforms that you connect to the Service and where you authorize us to share your information with them (such as when you use options to access the Service by logging into the third party platform).

- Other users. Other users of the Service or the public when you choose to make your profile or other personal information available to them through the Service, such as when you provide comments, reviews, survey responses, or other content. We do not control how other users or third parties use any personal information that you make available to such users or the public. Please be aware that any information you post publicly can be cached, copied, screen captured or stored elsewhere by others (e.g., search engines) before you have a chance to edit or remove it.

- Professional advisors. Professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

- Authorities and others. Law enforcement, government authorities, and private parties, when we believe in good faith it is necessary or appropriate for the compliance and operations purposes described above

- Business transferees. Relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, HelloFresh or our affiliates (including, in connection with a bankruptcy or similar proceedings).

For other purposes. We may also share your personal information for other purposes described in this Privacy Policy or with your consent.

Analytics Services

We may use third-party analytics services that track details about your online activities over time and across different sites, such as Google Analytics. These services help us to improve our Website. These services may also allow us and others to provide you with targeted advertisements or other content that you may be interested in based on your online activities. If you would like to learn more about targeted ads that may be based on your online activities, and the choices that you may exercise for certain sites and advertisers, you may wish to visit the Network Advertising Initiative, will open in a new window. or the Digital Advertising Alliance, will open in a new window..

To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gooptout.

Disclosure of personal information and Third Parties

We may rely on other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, and web-hosting companies. We may share Personal Information with such third parties as appropriate for them to perform their functions, but they may not use such information for any other purpose. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners to provide services and advertise to you, including customer service, contest and sweepstakes administration, updating and correcting information we receive on the website. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you direct us, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, court orders, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

- Providing customer service.

In addition, we may also share your Personal Information and Website Usage Information with certain non-affiliated third parties, but only as set forth below:

Links to Third-Party Websites

While on the Website or when viewing an email or other content provided by RCTV or the Website, you may encounter links to other websites operated by third parties. These other websites may set their own cookies, collect data or have their own privacy policies and practices. RCTV is not responsible for the privacy practices or the content of such third-party websites and we encourage you to review the privacy policies of these websites as soon as you enter them. Links to any third-party website or content do not constitute or imply an endorsement or recommendation by RCTV of the linked website or content.

Disclosure of Customer Information for Legal and Administrative Reasons

We may disclose your Personal Information and Website Usage Information without notice: (i) when required by law or to comply with a court order, subpoena, search warrant or other legal process; (ii) to cooperate in investigations of fraud, intellectual property infringement or any other activity that is illegal or may expose us or you to legal liability; (iii) to enforce or apply our Terms of Use; (iv) to verify the identity of the Website’s users; and (v) to protect and defend the rights, property or safety of RCTV, RCTV’s Partners, the respective officers, directors, employees and representatives of each, and the Website’s users.

Information Disclosed in the Past 12 Months

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers

- Personal Information categories listed in the California Customer records statute, CA Civ. Code §1798.80(e)

- Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity

- Sensory data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

- Business and marketing partners

- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Information Sold in the Past 12 Months

We have not "sold" or "shared" (as those terms are defined in applicable law) any personal information in the past 12 months.

THIRD-PARTY TRACKING AND DO NOT TRACK

Third parties may use tracking technologies in connection with our Website, which may include the collection of information about your online activities over time and across third-party websites. This Privacy Policy does not apply to these third-party technologies because we may not control them and we are not responsible for them. Do Not Track is a technology that enables users to opt out of tracking by websites they do not visit. Currently, we do not monitor or take any action with respect to Do Not Track technology.

User Generated Content

The Services may include blogspaces, chat rooms, forums and/or message boards may be available through the Website that enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Your Rights and Choices

You have the following rights with respect to your personal data:

- You may submit a request for access to the data we process about you.

- You may object to the processing.

- You may request an overview, in a commonly used format, of the data we process about you.

- You may request correction or deletion of the data if it is incorrect or no longer relevant, or to ask to restrict the processing of the data.

- You may direct us to not sell your personal information at any time (the right to “opt out”). Once you have exercised your right to opt out, we will not sell your personal information unless you reauthorize sales of your personal information. You may voluntarily reauthorize sales of your personal information (“opt in”) at any time by contacting us.

- California's "Shine the Light" law (Civil Code Section § 1798.83) permits California residents who use the Website to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. You may make such a request at any time by contacting us.

Depending on where you live, you may also have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right of Portability. To any extent beyond the overview you may request as stated above, you may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

- Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below, and submitting a verifiable consumer request. A verifiable consumer request for access or data portability may only be made twice within a 12 month period.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Your verifiable consumer request must be made by you or a person that is both registered with the California Secretary of State and who you authorize to act on your behalf. If the request concerns personal information of a minor child, the request may be made by any parent or legal guardian.

A verifiable consumer request must both:

Provide sufficient information that allows us to reasonably verify you are the person whose personal information you are seeking to access, or that you are authorized to act on that person’s behalf; and

Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

CHILDREN'S PRIVACY

This Website is intended for adults. As of the Effective Date of this Privacy Policy, we do not knowingly or intentionally "share" or "sell" (as those terms are defined in applicable law) any personal information from or market products and/or services to any individuals under 16 years of age. In the event that we discover or are notified that a child under the age of 13 has provided Personal Information to us, in accordance with the Children’s Online Privacy Protection Act, we will delete the child’s Personal Information from our files, to the extent technologically possible. If the parent or guardian of a child under the age of 13 believes that the child has provided us with Personal Information, the parent or guardian of that child should contact us at [email protected] if they want this information deleted from our files so that it is not in retrievable form. In addition, we reserve the right to limit participation in particular programs, contests, sweepstakes and other promotions to visitors of the Website that are at least the age of majority in their jurisdiction.

NOTIFICATION OF CHANGES

By using this Website you accept our privacy practices, as disclosed in this Privacy Policy. We reserve the right to change, modify, amend or update this Privacy Policy at any time. We will post any new or revised privacy policies on the Website. It is your responsibility to periodically check and review our Privacy Policy for changes.

EMAIL MARKETING

We want to communicate with you via email correspondence only if you want to hear from us. When you purchase an RCTV product, we may from time to time send you email messages describing new products, special offers, and great values. If for any reason you would no longer like to receive email messages from RCTV, you can click the “unsubscribe” link in any marketing e-mail you have received, email [email protected] with your request, or submit your request through your account dashboard on our website. Please allow up to 10 days for us to process any request to remove you from our e-mailing list.

Your privacy is important to us, and for this reason we will never share or sell your email address with any third parties for direct marketing purposes. Please note that if you decide not to receive marketing emails from RCTV, you may still receive transactional email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.).

USERS OUTSIDE OF THE UNITED STATES

This Website is operated in the state of California in the United States and is intended for users located in the United States. If you are not located in the United States, please note that the data protection laws in the United States may differ from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Service or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information, including Personal Information, in the United States as set forth in this Privacy Policy.

PRIVACY QUESTIONS

If you have a privacy question about this Website, please send us an email at [email protected] or write to:

RCTV, LLC
21213-B Hawthorne Blvd., #344
Torrance, CA 90503