Table Of Contents
What are your customer service hours?
Our customer service business hours are Monday through Friday from 10AM to 5PM Pacific Standard Time. If you are unable to call then please send us a detailed email of your concern to [email protected].
How do I create an account?
Creating an account is fast and simple!
- Click the Account button at the top right corner of the screen to access a drop-down menu
- Click on the Register button and fill in the fields
- After filling in the fields accurately, click on the Register button below
How do I reset my password?
To reset your password simply go to:
- Account in the top right corner.
- Select Log In.
- In the Already Registered? section click on Forgot Your Password.
- You will be taken to a page where you will be required to put in the email address associated with your account.
- After entering your email address you will receive a Password Reset Confirmation email asking you to reset your password.
Still having trouble? Give us a call at 1-800-581-7273.
What is your airing schedule?
To view the airing schedule click here
How can I track an order?
We are currently working on a convenient and quick way for you to be able to track your packages. Unfortunately, we do not yet provide this service. If you would like to know the status or location of your package give us a call at 1-800-581-7273.
Is ordering online secure/private?
Rare Collectibles TV takes our customers’ security and privacy seriously, which is why we use the Secure Sockets Layer. This is an advanced security protocol that protects your ordering information, including your name, address and credit card number. Rest assured that your information is safe with us.
What is your return/exchange policy?
At Rare Collectibles TV, we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased, simply return the item within 30 days of receipt for an exchange (if available) or a refund of the purchase price, except shipping and handling. To return a purchase, you must first obtain a Return Merchandise Authorization (RMA) number from our customer service department and include this number with the merchandise you are sending back. This number ensures a rapid and secure refund or exchange of your merchandise. You can obtain your RMA number by calling the Rare Collectibles TV Customer Service Line at 1-800-581-7273 between the hours of 8AM - 5PM Pacific Standard Time.
When will I receive my refund for my returned or cancelled order?
Depending on your financial institution, refunds for returned and cancelled orders can take up to 14 banking days.
How do I cancel an order?
Our goal is to satisfy our customers so if you need to cancel an order that you have placed, we are happy to help. This can be done by either calling our customer service line at 1-800-581-7273, or by sending an email to [email protected]. Your email should state that you are cancelling an order as well as include a first name, last name, and order number.
Why is the order I placed by phone not showing up on my web account?
Unfortunately, only web orders can currently be viewed from your online account. We are working to solve this issue and ask that you bear with us. In the meantime, a customer service representative can help you with any questions you may have about your phone orders. Call us at 1-800-581-7273.
What methods of payments are accepted?
On our webstore we accept AMEX, VISA, Discover, and MasterCard. Over the phone we accept all previously mentioned credit cards as well as checks. If paying by check, your order will be processed once we receive your payment.
When is my card charged?
Your card will be charged once we scan your package to be shipped.
Why are there two charges on my card for the same order?
When a customer places an order, we authorize the validity of the transaction. This authorization process takes from 3 to 7 business days. If your package ships during this authorization period, then two charges will appear on your card for a short period of time before being removed, but be assured that we are not double charging you.
Will you buy coins from my personal collection?
No, Rare Collectibles TV does not purchase coins from clients.
Is there a way to find coins that are not on your website or show?
We understand that Rick’s U.S. Coin Show and our website may not always provide you with the exact coin you are looking for. That is why we have established Rick and Jack’s Private Advisory Coin Team, or PACT. If you have a specific request or are looking for a coin that is not on our website or TV show you can call PACT at 1-800-778-0624.
Do you have a catalog of your items that I can view?
Rare Collectibles TV is able to provide you with a massive selection of coins through Rick’s U.S. Coin Show and our website. Unfortunately, due to the rarity and popularity of the coins, our inventory is constantly changing. For this reason, we are unable to provide you with a printed catalog. You can, however, visit our website and view our selection electronically.
How do I know that my coin is authentic?
Nearly all of the coins sold by Rare Collectibles TV are certified by the top two third party grading services in the country: the Professional Coin Grading Service (PCGS) and the Numismatic Guaranty Corporation (NGC). If we are offering a raw, ungraded coin it will have been heavily inspected by our team of experienced numismatists to guarantee its authenticity.
What is your shipping policy?
- All orders within the contiguous United States will arrive within 2-4 weeks of your order via USPS Priority Mail.
- All orders to Alaska and Hawaii will arrive within 3-4 weeks via USPS Priority Mail.
- Some orders might require a signature. If this is the case, you will be notified at the time that your order is placed.
- You will receive an email (if you have an email address on file with us) with tracking information once your order ships.
- We charge for shipping and processing of your order. These amounts are listed in the checkout cart when placing an order.
- Should you have any questions on the shipment of your order, please contact our customer service team at 1-800-581-7273.
Do you ship outside the U.S.?
No, we do not currently ship outside of the United States.
Can I ship to an address that is not my billing address?
The first order that you place with us must have a matching billing address and shipping address. All subsequent orders can be shipped to an address that is not your billing address.